Welcome to Zeppyhand Consultancy. These Terms and Conditions govern your use of our services, website, and any professional engagement with us. By accessing or using our services, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of these terms, you should discontinue use of our services immediately. These terms are designed to ensure transparency, professionalism, and mutual understanding between Zeppyhand Consultancy and our clients.
Services Scope
Zeppyhand Consultancy provides professional management consulting services which may include business advisory, operational strategy, performance improvement, organizational structuring, and business growth support. Each service engagement is defined by a proposal, agreement, or written communication outlining deliverables, timelines, and expectations. While we strive to provide accurate insights and recommendations, outcomes may vary depending on market conditions, client implementation, and external factors beyond our control.
Client Responsibilities
Clients are responsible for providing complete, accurate, and up-to-date information necessary for the successful delivery of services. Clients must ensure that all internal approvals, access permissions, and required resources are available during the service period. Failure to provide necessary information or cooperation may result in project delays, reduced effectiveness of solutions, or additional service costs where applicable.
Confidentiality
Zeppyhand Consultancy is committed to maintaining the highest level of confidentiality and data protection. All documents, business strategies, operational data, and communications shared during engagements will be treated as strictly confidential. We will not share, sell, or disclose client information to third parties without written consent, except where disclosure is required by law, regulatory authorities, or legal proceedings.
Payment Terms
All payments must be made according to the payment schedule specified in service agreements, quotations, or invoices. Payments may be required upfront, in milestones, or upon completion depending on the nature of the project. Failure to meet payment deadlines may result in temporary suspension of services, withholding of deliverables, or termination of agreements. Any additional work outside the agreed scope may attract additional charges.
Intellectual Property
All consulting frameworks, methodologies, templates, reports, and documents created by Zeppyhand Consultancy remain our intellectual property until full payment is received. After full payment, clients are granted the right to use the final deliverables strictly for their internal business operations unless otherwise agreed in writing. Clients may not resell, redistribute, or reproduce materials for commercial resale without written permission.
Limitation of Liability
Zeppyhand Consultancy provides professional advice based on experience, data analysis, and industry best practices. However, we do not guarantee specific business results, revenue increases, or market performance. We shall not be held liable for indirect losses, loss of profits, business interruptions, or damages arising from the use or inability to use our services. Clients retain full responsibility for decisions made based on our recommendations.
Service Modifications
We reserve the right to modify, improve, suspend, or discontinue any part of our service offerings when necessary. This may be due to regulatory requirements, operational improvements, or strategic business adjustments. Where possible, clients will be notified of significant changes that may affect ongoing engagements.
Termination
Either Zeppyhand Consultancy or the client may terminate a service agreement in accordance with the termination terms stated in the signed agreement or contract. Upon termination, clients are responsible for payment of all completed work, work in progress, and any committed project costs already incurred.
Compliance with Laws
Clients agree to use our services in accordance with all applicable local, national, and international laws and regulations. Zeppyhand Consultancy reserves the right to refuse or terminate services if they are being used for illegal, unethical, or fraudulent activities.
Force Majeure
Zeppyhand Consultancy shall not be held responsible for delays or failure to perform services due to events beyond our reasonable control. These may include natural disasters, government restrictions, internet outages, civil unrest, pandemics, or other unforeseen circumstances that disrupt normal business operations.
Updates to Terms
We may update or revise these Terms and Conditions from time to time to reflect changes in our services, business operations, or legal requirements. Updated versions will be made available through official communication channels. Continued use of our services after updates means you accept the revised terms.
Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions, you may contact us using the details below:
Zeppyhand Consultancy
73 Olebu-Accra, Behind Taxi Station, Accra
Email: consult@zeppyhandconsultancy.com